In my experience coaching businesses for operational
resilience I’ve found that all businesses are inherently the same. Just
as they can internally organize themselves into three simple zones of selling,
making and managing, they can also break down their operational values into
four categories
1. Happy staff – Employees who
are generally satisfied enough to stick around and get the job done to (at
least) a minimal specification.
2. Happy Stakeholders –
Clients/Customers/Shareholders/etc that get what they expect from their
relationship with the business.
3. Profit – Not just production or
income, making money on top of what the job costs.
4. Generally likable - Be it
regulators or media groups, if the business is not “generally likable”, the
business can ultimately be made very uncomfortable and even fail if it’s
not generally likable. It’s comes down to sustainability and, if
brought to an intolerable level it’s a serious risk. I’d love to hear
your suggestions on better names for this category. For example, when
several senior managers fraudulently and unethically used the business for
their own gain at the high cost of your employees and shareholders, your
business is probably generally unlikable. When an employee is using your
business opportunities to get access to young children they are also abusing,
your business is probably generally unlikable. You get the picture.
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